Well, we know you're excited to get your hands on our amazing candles and candle-related products! Typically, it takes about 3-5 business days for your order to be processed and shipped. Once it's on its way, you can expect delivery within 7-10 business days. Please note that international orders may take a bit longer to arrive.

Of course! We want you to be absolutely thrilled with your purchase from Candle Nook. If for any reason you're not completely satisfied, you can return or exchange your item within 30 days of receiving it. Just make sure the item is in its original condition, unused, and with all tags and packaging intact. Oh, and don't forget to include the receipt or proof of purchase. Contact us at support@candlenook.co.uk to start the return or exchange process.

Oops! We apologise if your item arrived in less-than-perfect condition. We strive for excellence, but sometimes things can go wrong. If your item is damaged, defective, or you received the wrong item, please contact us immediately at support@candlenook.co.uk. We'll do everything we can to make it right and ensure you're a happy customer.

Absolutely! We believe that everyone deserves to enjoy the warm glow of our candles, no matter where they are in the world. We offer international shipping to most countries. However, please note that customs fees, taxes, and duties may apply depending on your location. These additional charges are the responsibility of the buyer. So, make sure to check with your local customs office for more information before placing your order.

We understand that sometimes plans change or you may have accidentally clicked the wrong button. If you need to cancel or make changes to your order, please contact us as soon as possible at support@candlenook.co.uk. We'll do our best to accommodate your request, but please keep in mind that once your order has been processed and shipped, we may not be able to make any changes.

Absolutely! We prioritise safety just as much as we prioritise style and ambiance. Our candles are made with high-quality materials and are designed to be safe for use. However, it's always important to follow basic candle safety guidelines. Never leave a burning candle unattended, keep them away from flammable materials, and make sure to place them on a heat-resistant surface.

Yes, we do! If you're interested in purchasing our candles and candle-related products in bulk or for wholesale purposes, please reach out to us at support@candlenook.co.uk. We'll be happy to discuss your needs and provide you with more information.

Unfortunately, at the moment, we don't offer customisation or personalisation services for our candles. But hey, our candles are already pretty amazing as they are! We're constantly working on expanding our product offerings, so who knows what the future holds? Keep an eye out for any updates or new releases.

Absolutely! Our candles are perfect for creating a magical atmosphere for any special occasion. Whether it's a romantic dinner, a cozy night in, a birthday celebration, or a relaxing bath, our candles will add that extra touch of charm and ambiance. So go ahead, light up your life and make every moment special with Candle Nook.